Make the next step simpler.
A washer that stops mid-cycle may be responding to a drain, balance, door or control issue. Note the exact cycle stage, what remains in the drum and any error code. Avoid repeated restarts when there is a leak or an unusual smell.
What have you noticed?
- Water remains after the cycle
- Drum will not spin
- Machine shakes or moves
- Washer will not start
Before you call
- Record the error code exactly, including letters and numbers.
- Check whether the controls show pause, delay-start or control lock.
- Look at the accessible drain hose for an obvious kink without moving a heavy appliance.
What to ask the provider
Tell the provider whether it is a front-load, top-load, stacked or combination unit. Confirm access requirements if the washer sits in a tight closet.
Ask for the diagnostic or trip fee, any minimum labor charge, how parts are priced and whether a written repair warranty is included. Confirm whether an initial visit can complete the repair or whether parts may require a return visit.
Keep it safe
Stop using a leaking washer. Do not touch plugs or switches while standing in water, bypass door locks or attempt live electrical testing.
Use your manufacturer’s manual for model-specific instructions. This page provides general planning information, not instructions for electrical, gas or sealed-system repair.
Compare the options before committing
A repair decision depends on the diagnosis, the appliance’s condition, parts availability and your actual replacement costs. Use a written quote rather than a national average to compare your options.
Open the repair comparison tool