Cold food, fewer questions.
Keep the doors closed as much as possible if cooling has stopped. Record when you first noticed the problem and whether the freezer is also affected. A refrigerator that has power but is not cooling can have several causes; a symptom alone does not identify the failed part.
What have you noticed?
- Fresh-food section feels warm
- Freezer works, refrigerator does not
- Water beneath or inside the cabinet
- Clicking, buzzing or a new loud sound
Before you call
- Check the displayed temperature and any error message without changing service settings.
- Look for a door that is not fully closing or a food package blocking an interior vent.
- Write down whether the issue affects both compartments and how long it has been happening.
What to ask the provider
Ask whether the provider services your refrigerator type, including built-in, French-door or compact models. Describe any ice maker or water-dispenser issue separately.
Ask for the diagnostic or trip fee, any minimum labor charge, how parts are priced and whether a written repair warranty is included. Confirm whether an initial visit can complete the repair or whether parts may require a return visit.
Keep it safe
Do not remove electrical covers, puncture refrigerant lines or keep perishable food just because it still feels cool. Follow food-safety guidance for loss of cooling.
Use your manufacturer’s manual for model-specific instructions. This page provides general planning information, not instructions for electrical, gas or sealed-system repair.
Compare the options before committing
A repair decision depends on the diagnosis, the appliance’s condition, parts availability and your actual replacement costs. Use a written quote rather than a national average to compare your options.
Open the repair comparison tool