Model number versus serial number
The model identifies the product design or series; the serial number identifies a particular unit. Providers may ask for both. Copy letters, spaces and punctuation carefully, because similar-looking models can use different parts.
Look in safe, accessible places
Check the owner’s manual for the label location. Depending on the model, labels may be near a refrigerator door frame, washer lid opening, dryer door opening or dishwasher door edge. There is no single location that applies to every manufacturer.
Take a clear reference photo
If the label is accessible, take a photograph for your own reference so you can read it during the call. Keep personal documents and other household details out of the picture. This website does not accept photo uploads.
Avoid moving or dismantling the appliance
Do not pull a built-in appliance out, disconnect gas or water, or remove an electrical cover to find a label. If the label is inaccessible or unreadable, tell the provider the brand, appliance type and approximate age, and ask what other information helps.
Prepare the useful extras
Note whether the unit is built in, stacked, gas, electric or induction where relevant. Write down any error code exactly. If you still have a purchase record or warranty document, keep it nearby without sharing payment or account details unnecessarily.
General planning information. Follow your manufacturer’s instructions and the provider’s written terms.
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